1. Information We Collect

We collect information to provide you with the best possible service and respond to your project needs efficiently. The information we gather depends on how you interact with us.

Information You Provide Directly:

• Contact details (name, email address, phone number)
• Project specifications and service requests
• Property address and location information
• Scheduling preferences and availability
• Communication preferences (email, phone, text)
• Feedback, reviews, or testimonials you choose to share

Information Collected Automatically:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Interaction with forms and call-to-action buttons

2. How We Use Your Information

Your information helps us deliver quality construction services and maintain clear communication throughout your project.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., form submissions, navigation)
• Performance Cookies: Help us understand traffic patterns and website performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Track visitor behavior to improve our services

Most browsers allow you to control cookies through settings. Disabling cookies may affect website functionality.

4. Third-Party Services & Partners

To provide efficient service, we work with trusted third-party platforms. These services have their own privacy policies and security measures.

Note: We carefully select partners who maintain strong data protection standards. We share only the minimum information necessary to provide the requested service.

5. Data Security & Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Privacy Rights

You have control over your personal information. Here are your rights and how to exercise them:

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Active Projects: Throughout the duration of your project and for warranty/service purposes
• Inquiries: Up to 2 years to follow up on potential projects and service requests
• Legal Requirements: As mandated by tax, insurance, or construction regulations
• Marketing Communications: Until you unsubscribe or request removal

After retention periods expire, we securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes:

• We will update the "Last Updated" date at the top of this page
• Significant changes will be highlighted on our website
• We may notify you directly via email if you've provided contact information
• Continued use of our services constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. Legal Compliance

Chand Construction complies with applicable privacy laws and regulations, including:

• California Consumer Privacy Act (CCPA) for California residents
• General Data Protection Regulation (GDPR) principles for international clients
• New York State privacy and data protection laws
• Federal Trade Commission (FTC) guidelines

We may disclose information when required by law, court order, or to protect our legal rights and property.

Questions About Your Privacy?

We're here to help. Contact us with any questions or concerns about this Privacy Policy or how we handle your information.

We aim to respond to all privacy inquiries within 48 hours.